01 / Understand people
Start with what matters to the person.
Explore the patient’s journey, personal goals and everyday difficulties. Identify who helps, where questions arise and where context gets lost.
A map of needs, roles and situations.
Guided DaysCare starts with a person.
We build support programs that help patients move forward — and bring together the people around them.
The care plan is agreed.Following it is harder.
Between visits, actions are missed, questions remain and observations stay scattered. We build patient support programs that connect the agreed plan to everyday life.
A clear next step.Support to take it.
Individual guidance, encouragement and check-ins help the patient follow the agreed plan and share what happened.
Explore a patient check-inHelp the patient.Include the family.
Practical support fits the person’s situation. Family understands how to help, and questions are recorded for professional review.
Explore family supportA shared picture.A prepared care team.
Patient reports, family observations and home-visit measurements connect to the same goal, with their sources preserved for the care team.
Explore the care-team viewCare that fitsinto everyday life.
Here is one example: the same care plan, supported by patient check-ins, family input, home visits and the care team’s review.
Personal goal: Return to a short walk near home.
Patient
Understand the plan, choose personal goals, record changes and communicate support needs.
- My goal and agreed actions
- How it felt today
- Where I needed support
“I want to feel more confident doing things on my own.”
Daily check-inQuestion 1 of 2
How is your energy today?
Choose the answer that feels closest.
Interactive demonstration. Inputs and answers are not saved or sent.
One story. Clear context for every role.
What someone tried, how they felt and what help they needed become more useful when those observations connect to a shared goal and reach the right people.
Between appointments
Illustrative example · demonstration data
- Programme
- Pulmonary rehabilitation at home
- This week’s goal
- Build up to a 200 m walk near home with agreed support. Track breathlessness, rest stops and recovery after the walk.
My goal today is a short walk to the bench near home. I’d like to try getting there independently.
I walked 120 m to the bench today. I felt out of breath, so I rested for a little while. I needed support on the way home.
My mum reached the bench independently. She needed my help only on the way back. After the walk, she rested at home.
Home-care visit result
The home visit recorded vital signs, how the person felt and everyday activity:
- Blood pressure
- 128/78 mmHg
- Respiration
- 16 breaths/min
- Wellbeing
- Mild tiredness and breathlessness after walking; eased after rest
- Distance
- 120 m
- Walking time
- 8 min
- Rest stops
- 1 stop · 2 min
- Assistance
- Independent outward; one-person support on return
Source: home-care professional measurements and patient report · illustrative example
My energy feels mostly steady this evening. My daily check-in includes the walk and the support I needed on the return.
Processing daily check-in
Daily check-in · 18:42
- Energy
- Mostly steady
- Activity
- A short walk near home
- Support
- Family support on the return
Patient-reported · connected to the walking goal
Question for the next visit: what could help make the walk home feel a little easier?
New insight. HCP notified.
The program adapts automatically within the agreed protocol.
From your challenge to everyday support.
Together, we define who needs support, how people work together and what should happen between professional appointments.
02 / Design participation
Make everyone’s contribution clear.
Define who receives information, who records observations and who agrees on the next step. Design how context moves between home, visits and the care team.
Program structure and coordination workflows.
03 / Create practical support
Turn guidance into accessible actions.
Develop short explanations, practical instructions and learning content for each role. Include check-ins that reveal what worked and where help is needed.
Content, actions and ways to track change.
04 / Prepare for launch
Help people take part.
Configure patient and caregiver experiences, onboarding, access and team workflows. Check that instructions are clear and observations are easy to share.
A program ready for an agreed launch.
05 / Learn from everyday experience
Notice change and improve support.
Bring together participation, feedback and progress toward personal goals. Work with the team to identify what needs attention and what could improve.
A clear view of progress and an improvement plan.
Our experience.Across therapeutic areas.
Five programmes launched for patients and families. Experience we can apply and scale for your next programme.
Guided Days for neurodiversity
Active programme
- Goal
- Help parents understand their child’s behaviour, find a practical next step and track changes
- months active
- 6
- countries
- 4
- languages
- 2
- Product
- Guided Days
- Who it supports
- Parents and families with neurodivergent children
- Program
- Digital platform with a personal plan and specialist support
- Support
- Daily guidance, support in difficult moments, shared activities and tools for parents’ wellbeing
- Clinical involvement
- One-to-one support from behavioural specialists and psychologists
Support for a daily treatment routine
- Treatment
- Silodosin
- Goal
- Support medication adherence and a sustained treatment routine.
- months
- 24
- countries
- 8
- Client
- European pharmaceutical company (NDA)
- Therapeutic area
- Benign prostatic hyperplasia (BPH)
- Treatment
- Silodosin
- Program
- Mobile app-based patient support
- Scope
- 24 months · 8 countries across the EU and CIS
Navigation for patients and families
- Treatment
- Monoclonal antibody therapy
- Goal
- Help patients navigate diagnosis and care, with practical and emotional support for their families.
- months
- 36
- countries
- 12
- languages
- 4
- Client
- Multinational pharmaceutical company (NDA)
- Therapeutic area
- Multiple myeloma
- Treatment
- Monoclonal antibody therapy
- Program
- Omnichannel support for patients and families
- Scope
- 36 months · 12 countries · 4 languages
- Support channels
- Patient portal, mobile app, legal and psychological hotline, and trigger-based messaging
Support from the first prescription
- Treatment
- ICS/LABA combination
- Goal
- Help newly prescribed patients establish a treatment routine and continue their prescribed therapy.
- months
- 12
- countries
- 3
- Client
- Multinational pharmaceutical company (NDA)
- Therapeutic area
- Asthma · patients starting treatment
- Treatment
- ICS/LABA combination · dry powder inhaler
- Program
- Treatment adherence and continuity support
- Scope
- 12 months · 3 countries
Care that continues beyond the clinic
- Focus area
- Post-treatment oral care
- Goal
- Guide aftercare product selection and maintain the patient’s connection with the treating clinic.
- months
- 18
- clinic networks
- 3
- Client
- European dental care manufacturer, with 3 major dental clinic networks (NDA)
- Focus area
- Post-treatment oral care
- Program
- Mobile app and concierge service
- Scope
- 18 months
People first.In every decision.
Our design principles put the person, their goals and their everyday life first.
People decide. AI supports them.
Start with the person: their goals, circumstances and decisions. Then bring in sources, connect the context and prepare support for their individual needs.
Consent · role-based access · change history
People decide
The patient and responsible professionals set the goal, consider the options and agree on next steps.
Bring in the sources
Bring together patient reports, family observations and professional notes. Preserve the origin of each record.
Connect the context
Connect observations to the personal goal and everyday circumstances. Keep questions and uncertainty visible.
Prepare individual content
AI helps prepare personal support, motivational messages, practical guidance and learning materials. Tailored trackers capture changes in the person’s condition around the HCP’s monitoring priorities. Responsible professionals review the content and trackers.
Patients feel supported. Families stay involved.
Patients have guidance and support between visits. Families understand how to help. The care team can review changes without piecing together separate updates.
For the patient
Know the next step. Know where to turn for help.
A short walk becomes a manageable plan, with personal guidance, encouragement and a way to share how it went.
For the family
Understand how to help while respecting independence.
See the agreed goal, where support is needed and what the person wants to do themselves. Add observations that help the team understand the day.
For the care team
Start the next visit with a shared picture.
Review the patient’s check-ins, family observations and home-care measurements together. Use that context to discuss changes and agree on the next step.
Illustrative experiences. Support, participation and monitoring are tailored to each program.
Let’s discuss your program.
We’ll start with the people: what matters to them, who is around them and where clarity is missing today.
Let’s discuss how a program could connect everyday actions, family participation and professional care.